Complaints
Complaints
Tell us what happened, which case number it relates to, and what you want done. We will acknowledge weekday complaints by the next working day.
General information. Status: pending project-specific review by a qualified Party Wall professional. House-style review 27 September 2026.
Complaints about the platform — delays, a document sent to the wrong person, a fee that does not match the quote — are handled by the case desk and, if you are not satisfied, by a director review. We will not hide a complaint by deleting it from the file.
Complaints about the professional judgement in an Award belong, in the first place, with the appointed surveyor and their own complaints process or professional body. The platform can pause new instructions to a partner while that is looked at. It cannot rewrite an Award.
If your complaint is about damage, an injunction, or a matter already in court, say so at the start and take independent legal advice. We will not treat a complaints form as a substitute for that.
- Case number, if you have one
- Dates
- What you have already been told
- Whether you are the building owner, the adjoining owner, or a professional